At Genzyme Genetics we consider patient access to our broad menu of reproductive and oncology testing a right, not a privilege. Each patient has a unique situation and we are committed to having a tailored approach for a specific case. To ensure financial means is not a barrier to obtaining a Genzyme Genetics test, we’ve developed a number of programs to support our patients:
Prompt Pay Discount
Patients are entitled to a prompt pay discount if payment is received along with the test requisition form (test requisition form is completed by a medical professional), or within 7 days from receipt of the patient’s first statement. The prompt pay discount can range from 30%-70% off list price depending on the type of testing provided. Please call us at 800-872-3572 for the discount amount applicable to a specific case.
Please note the discount request must be noted on the test requisition form (test requisition form is completed by a medical professional), or be requested by the patient when calling. Additionally, discounts are not available on all services and do not apply to balances after insurance is applied, such as deductibles, co-payments, co-insurances and share of costs.
Payment Plans
All patients are eligible for payment plans regardless of insurance status.
Patients should call 800-872-3572 upon receipt of their first bill if they are interested in requesting a payment plan. Genzyme Genetics will take the first step in explaining the program to the patient. The patient will then be contacted by an outside agency within 3-5 weeks to set up payment arrangements. The patient will receive a monthly statement from the outside agency until the balance is paid off. There are no fees or interest charges for this program.
Financial Hardship
Our Financial Hardship Program is offered to all income eligible patients regardless of insurance status.
Charity Care:
If a patient receives Charity Care from the hospital/facility that sent us the specimen, a copy of the Charity Care approval letter/card should be attached to the test requisition form (test requisition form is completed by a medical professional). The approval letter/card should state the amount of assistance the patient receives, along with the start and end date of eligibility.
Request from Physician/Facility:
This request is used when a physician indicates they have adjusted a patient’s balance due to financial hardship. If the patient is not enrolled in a formal Charity Care program the physician/facility should write a letter stating they did not charge for their part of the services due to financial hardship and ask us to extend the same courtesy. The letter should be dated, on letterhead and state specifically that it was due to financial hardship.
If a physician adjusts a patient balance due to no insurance, our prompt pay discount would be offered to the patient instead of our financial hardship program.
Genzyme Genetics Financial Hardship Program:
This program is for patients that do not receive Charity Care through their local hospital/facility. If a patient is in need of free or partial free care for our services due to financial hardship the patient should call 800-872-3572 upon receipt of their first bill. The Customer Service Representative will then request proof of income tax returns (1040 form) or disability benefit summary and a letter requesting the assistance. Genzyme Genetics will then compare the patient’s family size and income to 200% of the Federal Poverty Income Guidelines to determine if they are eligible for our program. If eligible, the amount of assistance ranges from 30%-100% depending on the patient’s household income.